Policies & FAQ
Last updated April 19, 2023
All sales are final. Please ensure your order is correct before checking out of our website. We cannot accept changes to order details after it has been placed.
Only claim items during our Minky Blankets LIVE shows that you intend to pay for before the end of the LIVE show. We do not accept passes or swaps on items claimed. Harassment, bullying, vulgar language, and other forms of disrespect are not tolerated. Failure to comply will result in you being restricted from purchasing.
Should you discover any flaws or workmanship issues with your item, please contact us within 7 days of receiving your item. Email email@example.com for assistance.
These Policies may be updated from time to time. By purchasing from Country Stitched, you have agreed to our Policies.
Frequently Asked Questions
How do I purchase your items?
Join us LIVE on our Facebook Page for daily Minky Blankets LIVE shows to purchase items and have them shipped to you fast! To claim items, you must be the very first person on our screen to comment "sold" with the item number. Once announced as the purchaser, proceed to payment through the LIVE show link on the video. Claims can only be made while the show is LIVE.
I claimed an item through a Minky Blankets LIVE show on Facebook. When will I receive it?
Purchases from our Minky Blankets LIVE shows are ready to ship in 2 - 4 business days. Please see our Shipping information on shipping time.
When will I receive my custom order?
Bed sheets and King size blankets: 3-5 weeks plus shipping time
Luxe Minky items: 2-4 weeks plus shipping time
Designer Luxe Minky items: 3-5 weeks plus shipping time
How do I wash my Minky?
All of our minky items are to be washed with Cold Water on Delicate Cycle. DO NOT USE fabric softener (check that your detergent does not contain fabric softener). Once washed, Hang to Dry. Once dry, place in your dryer on Air Fluff NO HEAT for 5-10 minutes.
I ordered an item through a Minky Blankets LIVE show / website. Can I get a picture of it?
We are unable to take photos of items on demand. Items claimed during our Minky Blankets LIVE show can be screen shot at anytime by replaying our video.
When is your next Minky Blankets LIVE show?
We are LIVE multiple times daily. Please ensure you have our Facebook Page notifications turned on to get notified of all our posts and also turn on our LIVE video notifications.
Can you get a specific print?
We are always adding new prints to our inventory however we cannot guarantee the print you are looking for will be available.
What size of blanket is good for a crib?
The most popular size purchased for a crib is our Baby/Toddler size measuring approximately 28” x 40”.
What size bed do your blankets fit?
Our blankets are not made to fit specific bed sizes. Some blankets may fit certain bed sizes however this is not by design. Below you will find the standard measurements of the most common mattress sizes. You may use this as a reference when purchasing our blankets:
Crib 27” x 52”
Twin 39” x 75”
Twin XL 39” x 80”
Double/Full 54” x 75”
Queen 60” x 80”
King 76” x 80”
Cal King 72” x 84”
I placed an order and I used the wrong shipping address. How do I change the shipping address?
If the item has not already been shipped, contact our Shipping department at firstname.lastname@example.org and be sure to include your Order Number and the New Shipping Address.
How do I know when my item has been shipped?
When you checkout through our website, you are required to enter an email address. A notification is sent to that email address when your item has shipped. You will find a link to your tracking information through that email notification. You can also log into your account on our website to view the status of your order.
My order has been shipped but I have not received it. What should I do?
Please check the tracking information for your item. This will be the same information we have access to as to the whereabouts of your item. The tracking information will be found through the shipment notification email sent to you. Please also see our Shipping information for more information.
My order has been shipped and it says it was delivered but I do not have it. What should I do?
There are times when shipping companies will mark items as delivered when the item has not been physically delivered. Typically the item will arrive a day or two later. If you still have not received your item, consider the following:
- Check: Another member of your household may have received it / picked it up
- Check: It may have been delivered to another door / location on your property
- Check: It may be held at your local post office for pick up and a notice card was inadvertently not left for you
- Check: It may have been delivered to a neighbour / alternate address
Once you have checked all of the above and still do not have your package, contact our Shipping department at email@example.com and be sure to include your order number. Shipping is available Monday through Friday 8:00am - 4:00pm central time, excluding public holidays.
For additional questions about Shipping, visit our Shipping Page HERE.
For additional general questions that have not been answered here, please contact customer service at firstname.lastname@example.org. We respond Monday through Friday 8:00am - 11:00pm central time, excluding public holidays.